Last updated: March 22, 2026
CORTEX R&D LTD ("we", "us", "our") operates HelpBot. This Privacy Policy describes how we collect, use, and protect your personal information.
Account information: Name, email address, company name, billing information when you create an account or subscribe.
Usage data: How you interact with the Service, including pages visited, features used, and support tickets submitted.
Technical data: IP address, browser type, device information, collected automatically when you access the Service.
IT data: Endpoint information, ticket content, and infrastructure data that you choose to connect to the Service for helpdesk functionality.
We use your information to: provide and improve the Service, process payments (via Paddle.com), communicate with you about your account, provide customer support, and comply with legal obligations.
Payments are processed by Paddle.com, who acts as our Merchant of Record. Paddle collects and processes your payment information according to their own privacy policy. We do not store your credit card details.
We do not sell your personal information. We share data only with: payment processor (Paddle.com), cloud infrastructure providers (Google Cloud), and as required by law.
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.
We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting support.
You have the right to: access your personal data, correct inaccurate data, delete your data, export your data, and opt out of marketing communications. Contact us at support@questo.media to exercise these rights.
We use essential cookies for Service functionality and analytics cookies (Google Analytics) to understand usage patterns. You can disable cookies in your browser settings.
The Service is not intended for children under 16. We do not knowingly collect data from children.
We may update this Privacy Policy from time to time. We will notify you of material changes via email.
For privacy inquiries: support@questo.media
CORTEX R&D LTD, Israel